On behalf of our client, we're looking for an English customer support agents to join the dynamic and diverse team of one of the biggest multinational companies in Europe!

Benefit from a unique opportunity to become customer representative for one of the Big Four tech companies that specializes in consumers electronics, in an excellent working environment.

You will handle and resolve customers’ technical issues at the first contact if possible following troubleshooting protocols through multiple contact channels (phone, e-mail, chat), while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.

If what you read describes you, apply now!

As an English Customer Support Agent, you will need to:

  • Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Resolve customers’ online store post-sales requests
  • Deliver high quality support: provide accurate and complete information by using the right methods/tools
  • Manage large amounts of incoming calls & emails
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions
  • Identify and assess customers’ needs to achieve satisfaction

Requirements:

  • Native / near-native level of English
  • Tech savvy, curious about new technologies
  • High School Diploma
  • Flexibility to work night shifts/ weekend shifts (if applicable)
  • Familiarity with iOS and/or MacOS, or comparable technology, is preferred
  • Great communication skills
  • Prior customer support experience would be an advantage

Benefits:

What's in for you?

  • Excellent remuneration package (Gross per month: 1,050 - 1,200€)
  • 14 salaries per year
  • Motivating performance bonus scheme
  • Private health insurance
  • Great career progression opportunities
  • A multicultural work environment
  • Ongoing training that will enrich your skills and abilities
  • Work from home