German Speakers - Customer support for TaxiBeat

BEAT is the No. 1 free taxi call application in Greece. Through the application, you can find the best taxi drivers in Athens and Thessaloniki, 24 hours a day, 365 days a year. BEAT belongs to the family of FREE NOW.

BEAT is looking for German speakers - Customer support agents to provide world class customer experience to taxi drivers and customers for the German & Austria market.

What you will do:

  • Practice empathy to frustrated users and turn their negative experiences into positive ones.
  • Provide world class customer service experience to taxi drivers - partners, and customers via emails and inbound phone calls
  • Take ownership of escalated requests across all our critical and advanced lines of business, challenging yourself to solve the most complicated and interesting problems our users face (refunds, driver not show, lost & found, etc.)

Requirements

In order to become the German speaker - Customer support, we require:

  • C1 in German (both verbal and written)
  • B2 - C1 in English
  • Great communication skills
  • Teamwork player
  • Passion for helping others and creating support experiences that surprise and delight

Benefits:

If you succeed as a German speaker - Customer support, you will get:

  • Excellent salary (1220 euros)
  • Bonus card of 120 euros
  • Monday to Friday (no weekends)
  • indefinite contract
  • Great offices in Athens (Ampelokipoi)
  • Additional benefits based on performance

Only CVs in English will be reviewed.