Cosmos Sport SA, member of JD Sports Fashion Plc, founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded 64 further physical stores in Greece & Cyprus, 4 retail brands (Cosmos Sport, Sneaker10, Sports Factory, Slamdunk) 6 on-line shops and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of 800+ highly skilled, self-motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE.

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This is a technical-oriented position located in Heraklion, Crete.

The role ofTechnical Eshop Support Assistantis crucial for the proper day-to-day functioning of our six - soon to be seven - eCommerce entities (e-shops) in Greece and Cyprus.

Cosmos Sport Group is renowned for its eCommerce standards, customer web service, digital experience, and as a member of the Web Digital Experience team you will be responsible for maintaining this high standard.

You will work with and report to the Digital Experience Project Manager in Heraklion, Crete in order to ensure Web operation excellence and meet the expectations of internal and external stakeholders for all of our eCommerce brands.

Responsibilities

• Web and Eshop Experience:
  • Providing excellent customer experience in the online world is a pivotal part of this role. You will work in cooperation with internal Ecommerce teams such as Content Marketing, Performance Marketing, SEO, etc in order to a) create new experiences for our eCommerce stores and b) ensure that everything works as expected.
• Systems Knowledge:
  • Working with IT systems to update customer details, process orders, monitor important web KPIs, and support day-to-day operations.
  • Using a ticketing system to respond to internal stakeholders' questions in an efficient and timely manner.
• Clienteling:
  • Assisting internal departments such as Finance, Customer Care, IT, and participating in projects focused on improving internal operations, acting as a key connector between the platforms and the other company departments. Also participate in external projects in cooperation with our external partners, such as Web Development Agencies, Software as a Service providers and Payment Providers.

Requirements

• Minimum 1 year of experience in working effectively and efficiently within a retail and eCommerce environment.
• Experience with an online retailer would be beneficial.
• Bachelor’s degree preferably in Information Technology, or Engineering is a plus.
• Established sense of duty and ownership.
• Fluent in Greek & English.
• Proficiency in MS Excel, Google Sheets & PowerPoint.
• Analytical thinking and capability to understand business requirements.

Good to have

• Basic HTML or any other programming language.
• Experience with CMS such as WordPress, Prestashop, Joomla, or Magento.
• Experience in working within a team.
• Basic project management skills

Benefits