Nestled on a private peninsula in Ornos, with its own private sandy beach and endless views of a sun-drenched horizon, Santa Marina, a Luxury Collection Resort, Mykonos is an iconic 5* luxury resort on the island of Mykonos.

The resort’s 117 Rooms, Suites and Villas, all designed in a luxurious and chic style, are punctuated by lush gardens and two show-stopping infinity pools. Designed like a traditional Mykonian village perched on a slope leading down to the sea, the location is exceptional. Only 10 minutes from the airport, port and Mykonos Town, Santa Marina, Mykonos is in close reach of everything the beautiful island has to offer

Dining is an experience, a culinary and social occasion that is at the heart of this; Buddha-Bar Beach, Elais Greek Mediterranean Restaurant, Oasis Pool and the Beach Lounge, all complete this experience with warm and refined services.

At Santa Marina's Gingko Spa wellness is a state of mind, a state of being, an alignment of both. Santa Marina is like an exclusive club, a meeting place of the well-traveled from around the globe. A gracious lifestyle for our resort guests who love having the best Mykonos beach experience at their doorstep.

Santa Marina is looking for a self-motivated, customer-focused, and committed Assistant Front Office Manager to maintain exceptional customer service throughout all areas of the Front Office.

Under the direction of the Front Office Manager, the incumbent will assist in the forward planning of the department.

You will be responsible to serve the needs of the business, our guests, and our colleagues by managing the effectiveness of the day-to-day Front Office operation, maximizing sales, revenue & profit growth.

The candidate must be looking for a workplace that inspires, challenges, and makes him/her proud to come to work.

Supporting Management of Front Desk Team:

·       Utilizes interpersonal and communication skills to lead, influence, and encourage others advocates sound financial/business decision making; demonstrates honesty/integrity leads by example.

·       Encourages and builds mutual trust, respect, and cooperation among team members.

·       Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

·       Ensures employee recognition is taking place on all shifts.

·       Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals:

·       Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers.

·       Develop specific goals and plans to prioritize, organize, and accomplish your work.

·       Handles complaints, settling disputes, resolving grievances and conflicts, or otherwise negotiating with others.

·       Strives to improve service performance.

·       Collaborates with the Front Office Manager on ways to continually improve departmental service.

·       Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

·       Participates in the development and implementation of corrective action plans based on a review of comment cards and guest satisfaction results.

·       Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service:

·       Provides services that are above and beyond for customer satisfaction and retention.

·       Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

·       Serves as a role model to demonstrate appropriate behaviors.

·       Sets a positive example for guest relations.

·       Interacts with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction.

·       Provides feedback to employees based on observation of service behaviors.

·       Handles guest problems and complaints effectively.

Managing Projects and Policies:

·       Ensures compliance with all Front Office policies, standards, and procedures.

·       Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities:

·       Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

·       Analyze information and evaluate results to choose the best solution and solve problems.

·       Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner.

·       Functions in place of the Front Office Manager in his/her absence.

·       Communicates critical information from pre-and post-convention meetings to the Front Office staff.

·       Participates in department meetings.

Requirements

·       OPERA PMS advanced user

·       Proficient in Word/Excel and Outlook is required

·       Marriott MGS/GXP knowledge is a plus

·       Bachelor’s degree in hotel management - hospitality

·       At least 3-year previous front office experience in a luxury hotel; the candidate must have proven supervisory experience

·       Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure with a variety of people, handle multiple tasks simultaneously, understand and work well with cash and basic accounting principles

·       Must be motivated, and display a positive energetic persona – Cheerful, positive attitude is expected

·       Friendly and professional telephone etiquette

·       Ability to remain calm under any circumstances

·       Must be fluent in English and Greek. Fluency in at least one extra foreign language preferred

Benefits

-Professional Development

-Support for personal growth and opportunities for skill acquisition

-Competitive salary

-Accommodation and meals when in Mykonos